Knouen OfficeSync for Siebel 

Support your entire frontline sales and management team by delivering knowledge at the point of action. You can perform the most comprehensive CRM tasks right in Microsoft Outlook. The data you select can then synchronize information across Siebel, making it accessible to all related parties, giving them a 360-degree customer view at all times. What's more, Knouen OfficeSync for Siebel allows ad-hoc collaboration between non-Siebel and non-CRM users too, online and offline, as per their discretion.

Knouen OfficeSync for Salesforce

Knouen OfficeSync for Salesforce connects Microsoft Outlook with important CRM data in Salesforce to ensure information is coordinated and shared across the company. With a few simple clicks, Outlook users can file Outlook email, contacts and calendar information into various Salesforce modules, including Accounts, Opportunities, Leads, Cases, Contacts and more. Creating Opportunities, Orders or Support issue is just a few clicks away from within Microsoft Outlook. Best all the Salesforce CRM information is available online or offline

Knouen OfficeSync for Exchange

Knouen OfficeSync for Exchange connects Microsoft Exchange with CRM systems to ensure information between Exchange and CRM systems can be exchanged. This allows for user to synchronize contact, task and appointment automatically between Microsoft Exchange and CRM systems, so if users are using Microsoft Outlook or Outlook Web Access they can be sure that information is they updated is in-sync

Knouen OfficeSync for Mobile

Sales Professionals need to maximize their face time with customers. They need relevant data at their fingertip to optimize sales opportunities. Sales is an “offline” process and their access to relevant information can mean won or lost opportunity.
Knouen OfficeSync for Mobile is a simple application designed to help users to update frequent task, change meeting request or look for correct customer contact information which was updated in CRM system or Microsoft Outlook with few clicks. Designed specifically for mobile warriors, integrated Mobile and CRM information allows users to work more effectively and with few clicks

Knouen VoiceNotes - BETA

Sales performance improves greatly with accurate tracking of opportunities. However, the most talented sales professionals aren't always the efficient at administration - actually most of them hate it!
Knouen VoiceNotes provides the simplest means for sales reps to update the CRM system. One call on the mobile will deliver a meeting note as an Email for onward distribution or storage in a CRM system, so account team and managers can be kept in sync. No need to spend your personal time in the evening or over the weekend sending trip report or updating CRM systems.
 

 KEY BENEFITS

Perform CRM Actions in Microsoft Outlook and PDA directly! 

• Use Outlook or PDA as the primary interface for managing customer data · Automatic data synchronization between CRM & Microsoft Outlook · Knouen OfficeSync helps integrate customer emails and other Outlook records with corresponding CRM customer information for sharing and storing long-term records · Option to add CRM opportunities and related account 
  
• A 360-degree Customer view across the enterprise 
  
• A comprehensive view of integrated customer data · Enables ad-hoc collaboration between CRM and non-CRM users by making relevant information accessible as and when needed · The KOS Security Architecture enables granular access control for the highest level of information security 
  
• Easy to Use, Easy to Manage 
  
• Full online or offline access · Knouen Management Utility provides centralized administration and monitoring · Extensive logging of all transactions and user actions for compliance assessment and audit reporting · Robust reporting tools 
  
• Enterprise Ready 
  
• Flexible, highly scalable, services-oriented architecture · Seamless integration requires no upgrades or changes to CRM systems · Supports Microsoft Office 2000 and above 
  

ADDITIONAL BENEFITS

• Swiftly and effectively manage contacts, accounts and all related information
• Optimize time management and performance, while reducing costs
• Analyze and track performance of individuals and teams
• Maintain productivity in the office and on the road
• Provide customers with fast, accurate and consistent answers via phone, email, web and voice self-service, chat
• Continuously improve efficiency by automatically updating yourself about customers and their issues and adapting to that knowledge
• Use the knowledge hub to drive smarter marketing and product development decisions
• Capitalize on customer service interactions to generate new leads, drive revenue and optimize the quality of customer data
• Increase revenue and sales productivity
• Improve marketing efficiency and targeting
• Provide world-class customer service